Eliminate ticket routing issues and slash your MTTR by up to 50%

Empower your incident management with prediction, solution templates and more.

Lightning fast incident diagnostics

Benefit from smart systematic diagnostics based on past data and machine learning. Never lose time again because of wrong root-causing.

Resolve all your root-causing troubles with:

  • Pattern matching technology that looks at all your successfully resolved incidents and learns from them.
  • Real-time smart routing that automatically identifies the root cause and best solution to incidents as they come in.
  • Flexible reporting capabilities that allow you to dive into your incident data and run your process faster.
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Comprehensive solution templates

Discover the solutions that worked best for every type of incident. Document them as best practices and deliver them directly to your engineers.

Reach solutions faster with:

  • Data-driven templates containing the most commonly applied solution tasks to successfully resolve any incident.
  • Information-rich Action Cards that give engineers the necessary context to solve problems more effectively and efficiently.
  • Granular performance tracking of the resolution process for a better understanding of how your solution groups work.
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Single view of the entire incident lifecycle

Gain unified insight across ticketing and issue tracking systems. Discover new possibilities for performance analysis and improvement.

Gain new insight into your incident management with:

  • Powerful data exploration capabilities for in-depth performance analysis of incident types, solution groups, or the entire process.
  • Modular reporting dashboards that can answer any performance-related question in incident management.
  • Simple drag-and-drop KPI and SLA designer that lets business users create and change performance metrics and goals on the fly.
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Seamless integration across all leading incident tracking and ticketing systems.

Currently supporting

Integrations

Coming soon

Integrations

Cupenya helps you track incidents across customer hotline and issue tracking systems in a singular view. A few more sentences about integrations, can possibly get a little technical about REST APIs and such. Maybe something about security standards, read-only data architecture, etc. It only takes a few clicks to get started!

Integration guide

Getting Started With Cupenya's Action Cards

With the introduction of the Action Cards, users of Cupenya will see a whole new part of the software – the Actions View. There, you are presented with all work items that are detected to be overdue, or predicted to breach their deadline.
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How to split a bar chart by another data dimension?

We are proud to introduce a new functionality for bar charts in the reporting dashboard. With the release of Cupenya Insights 1.8.4, we are making it possible to break down data by an additional dimension in bar charts.
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Cupenya Insights now available on IBM Bluemix

Cupenya is pleased to announce our newest integration with IBM’s next generation cloud platform, IBM Bluemix, to incorporate our business activity monitoring solution, Cupenya Insights, into the open cloud development platform.

Questions? We have answers.

Every industry has its own unique challenges. Cupenya creates unique a solution geared to your industry. We help you take full advantage of analytics as you transform your business. Learn how.